22det Privacy Policy — Your data is our responsibility.

1Introduction & Scope

22det is one of Bangladesh's most trusted online gaming platforms. We believe that protecting your personal information is among our most important responsibilities. This Privacy Policy clearly sets out what data 22det collects, why it collects it, how it is used, and how it is kept secure.

This policy applies to all users of the https://22det.app website and our mobile application. By creating an account or using the 22det platform, you are deemed to have accepted this Privacy Policy.

2What Information We Collect

22det only collects information that is necessary for smooth service operations. We do not believe in gathering excessive or unnecessary data.

The information listed above is collected directly from you — during registration, the KYC process, or at the time of payment. Some technical information is also collected automatically while you use the platform.

3How We Use Your Information

22det uses your information only for the following purposes:

• Account Management: For registration verification, login security, and account settings management.
• Financial Transactions: To securely process deposits and withdrawals.
• Customer Service: To resolve your complaints and inquiries promptly.
• Security & Fraud Prevention: To protect your account from unauthorized access.
• Responsible Gaming: To monitor gaming behavior and offer assistance when needed.
• Legal Compliance: To comply with applicable laws and regulatory requirements.
• Service Improvement: To improve your experience on the platform.

4Data Retention & Periods

22det retains your information only for as long as necessary — while your account is active and for any period required by applicable law.

• Account Information: Retained for up to 5 years after account closure (as required by law).
• Financial Transaction Records: Retained for up to 7 years in accordance with international financial regulations.
• Gaming Logs: Typically retained for 2 years.
• Communication Records: Customer service communications are retained for up to 3 years.

Once the designated retention period expires, data is securely deleted or anonymized so that identification is no longer possible. All data is stored in encrypted form on secure servers.

5Data Sharing & Third Parties

22det never sells your personal information to third parties. However, limited data may be shared with trusted partners to support service operations:

• Payment Provider: bKash, Nagad, Rocket, and other approved payment gateways — used solely to process transactions.
• KYC Verification Services: Approved identity verification service providers.
• Game Provider: Licensed game providers including Pragmatic Play and Evolution Gaming.
• Legal Authorities: Disclosure of information in response to a court order or a lawful request from a regulatory authority.

6Cookies & Tracking Technologies

22det uses cookies on its website and app to improve your experience. Cookies are small data files stored on your browser or device.

• Essential Cookies: Used to maintain your login session and ensure security. These cannot be disabled.
• Functional Cookies: Used to remember your language preferences and settings.
• Analytics Cookies: To understand which parts of the platform are used most. You can turn these off if you prefer.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the platform.

7Your Data Rights

Every registered user on 22det has the following rights regarding their personal information:

To exercise any of the rights above, please contact our support team. We will respond within 30 days.

8Data Security Measures

22det uses industry-standard security technology to protect user data. We maintain around-the-clock monitoring to ensure protection at every level.

• 256-bit SSL/TLS Encryption: All data transfers are fully encrypted.
• Two-Factor Authentication (2FA): The option to add an extra layer of security to your account.
• AI-Powered Fraud Detection: Detects unusual activity in real time.
• Regular Security Audits: Regular security audits conducted by independent third-party experts.
• Encrypted Database: All stored data is kept in encrypted form.
• Access Controls: Only authorized personnel have access to specific data.

9Protection of Minors' Data

22det is strictly not for anyone under the age of 18. We do not knowingly collect personal information from minors.

If you suspect that a minor's information has been collected by mistake, please contact our support team immediately. We will delete the data and close the associated account without delay. Parents and guardians are encouraged to monitor their children's online activity.

10Policy Change Process

22det may update this Privacy Policy as needed. Changes may be driven by legal requirements, the addition of new services, or security improvements.

• You will be notified at your registered email address before any significant changes take effect.
• The "Last Updated" date at the top of this page will change.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

We recommend visiting this page regularly. If you have any questions about a change, please reach out to our support team.

11Contact & Complaints

For any questions, requests, or complaints regarding our Privacy Policy, please contact our dedicated Privacy Team. We aim to respond within 30 business days.